Frequently Asked Questions

Everything you need to know about shopping with us.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the UK, while international delivery can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 28-day return window for most items. Products must be in their original condition with tags attached. Please note that certain items like swimwear or earrings may have hygiene restrictions.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to follow your parcel's journey.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit.

Are your materials sustainably sourced?

We are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and responsible wool sourcing to reduce our environmental impact.